March 17-20, 2024

Professionals in the long-term care insurance industry are lucky to have the ILTCI Conference, an annual event not to be missed! Beginning on St. Patrick’s Day, the conference will take place in San Diego, California, and Fuzion is a proud Diamond Level-sponsor of this well-attended event. The conference will provide industry colleagues the golden opportunity to participate in educational sessions designed to offer industry insights, updates, and innovations.

Several Fuzion leaders will be involved in the following sessions and panels:

Under the Claims & Underwriting session track, Jane Menin Bagley, General Counsel and Chief Fraud Officer, produced and will moderate an engaging session with a panel of experts, including a California District Attorney, to discuss perspectives related to elder abuse and LTCi fraud. The session will include a review of case studies and discussion of lessons learned, including important considerations for carriers and TPA’s to enhance their processes and documentation.

Under the Management & Operations session track, Mary Miller, VP of Human Resources will share her organizational development expertise in a session on change management and knowledge management entitled “The Only Thing We Have to Change is Change Itself.” This session will be moderated by Debbie Maas, VP of Communications and Client Engagement.

Debbie will also moderate a panel discussion on “Personas to Personalization, Bringing Campaigns to ‘Life’” under the Marketing, Engagement & Research session track. This session will include some great customer engagement case studies and discussions around targeted customer communications.

We are truly excited to once again bring our expertise to this esteemed LTCi conference and we hope to see you in San Diego in March!