September 13-16, 2026

The International Claim Association (ICA) 2026 Annual Education Conference will convene in Grapevine, Texas, bringing together more than 400 insurance claims professionals from over 100 member companies. As the industry’s leading forum for shared learning and collaboration, the event highlights emerging practices across Life, Disability, Health, Long‑Term Care (LTC), and Absence Management. Fuzion is pleased to once again take part in this premier conference, contributing our perspective and experience to discussions shaping the future of claims work:

• Mary Miller, Fuzion’s VP of Human Resources and Organizational Performance, will moderate an interactive roundtable on long-term care claims issues, featuring Julie Peterson, Fuzion’s VP of Operations, as part of the expert panel. The panel will explore a broad range of long-term care claims topics, including complex cognitive claims, regulatory considerations, documentation challenges, emerging trends, and operational best practices. This session will encourage open dialogue, practical insight sharing, and real-world strategies to support sound, consistent, and defensible claim decisions.

• Julie Peterson will moderate a session titled “Sustaining Excellence: Talent Strategy and Operational Readiness in a Changing LTC Environment” that will focus on sustaining operational excellence. Mary Miller will be a featured speaker during this session which will explore how the Baby Boomer demographic shift is affecting long-term care claims through higher claim volume and an aging workforce, while identifying strategies to attract, develop, and retain skilled talent. This session will address innovative recruitment, employee engagement and retention, structured knowledge transfer, and succession planning. Participants will also discuss practical ways to upskill staff, strengthen analytical capabilities, improve decision-making quality, and deepen expertise in complex and cognitive claims to support sustainable operations and claim excellence.

Fuzion’s expertise and commitment to operational clarity and claim accuracy is reflected in our suite of Signature Services. Through targeted audits, comprehensive reviews, process enhancements, and eligibility determinations support, Fuzion equips insurers to mitigate risk, improve precision, and elevate performance across their claims operations.